General Dispute Info

Professional Standards

Code of Ethics

business imageThe Code of Ethics is the tie that binds all real estate professionals that call themselves REALTORS®. All REALTORS® pledge to abide by a strict code of professional conduct. This conduct is outlined in the National Association of REALTORS®' 2017 Code of Ethics and Standards of Practice. The Code contains 17 articles and is divided into three parts: Part One—Duties to Clients and Customers; Part Two—Duties to the Public; and Part Three—Duties to REALTORS®. Standards of Practice relating to the Code of Ethics clarify the ethical obligations imposed by the Code.

 


Ethics Complaints

Members of the public (or other REALTORS®) who feel they have been treated unfairly by a REALTOR® can use the professional standards process to seek satisfaction. Find out more.


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Arbitration

REALTORS® involved in a disagreement, such as a commission dispute, may be required by the Code of Ethics to submit to arbitration.


Ombudsmen Services

When an issue arises where a misunderstanding or miscommunication may have been the cause, Ombudsmen services are available for quick and informal assistance to help resolve an issue and move forward.


 

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Mediation

An alternative to filing complaints or going to litigation, mediation services can be an effective way to solve disputes.


Professional Courtesy

Etiquette and courtesy not addressed by the Code of Ethics can go a long way toward establishing a REALTOR® as a first-class professional. Here are some useful guidelines.


Professional Standards Links

Find links to professional standards information on NAR's website and other valuable sources.